One workspace to run the entire firm.
A central HQ operating system connects to six functional hubs: Client Delivery, Center of Excellence, Sales and Marketing, Internal Ops, People and HR, and Systems and Governance. Each hub is interactive — hover or tap to read its scope.
The problem:
The firm is a corporate real estate and facilities advisory firm with work spanning client delivery, institutional knowledge, sales, marketing, internal operations, people management, and systems governance. Before the Notion OS, information was distributed across documents, tools, and individual inboxes — common for a growing firm. As the team scaled, they needed a unified system where anyone could see what's active, who owns it, what's due, and how the firm operates.
What we built:
A hub-and-spoke operating system in Notion with 31 interconnected databases organized across six functional hubs — each one a complete system in its own right. Client Delivery (5 databases) models the full execution chain: Clients → Engagements → Milestones → Deliverables → Tasks. Center of Excellence (4 databases) is the institutional knowledge layer — Engagement Types, Methods & Playbooks, Training Library, and Market & Provider Intelligence. Sales & Marketing (5 databases) supports both marketing as publishing and sales as pipeline execution, with embedded views and button-driven automation entry points. Internal Ops (5 databases) runs improvement work on the business itself. People & HR (7 databases) applies the same database-driven approach to human systems — from recruiting through performance management. Systems & Administrative Docs (5 databases) is the meta-operating-system layer — tooling inventory, security compliance, and governance cadences. The workspace runs through six distinct work surface types: a homepage navigation router, hub dashboard pages, a Daily Stand-up Dashboard, templates inside databases, button and automation entry points, and personalized "Owned by You" views.
Why it matters:
This isn't a wiki or a shared folder. It's an operating model encoded in software — where the delivery method, the knowledge base, the sales pipeline, the HR workflows, and the governance structure all live in one navigable workspace. Templates encode how work should be done. Databases enforce consistency. Personal views reduce the cognitive load of navigating six functional domains. The instruction manual for how work gets done lives right next to the place where work actually happens.